Montane Returns and Warranty Information

Our goal is to ensure you are completely satisfied with your purchase. If an item isn’t quite right, you can return it to us in accordance with the following policy.

Returns Policy

We offer a 30-day returns policy from the date you receive your items. Goods must be returned in their original condition: unworn, unwashed, and with all original tags and packaging intact. This policy does not affect your statutory rights.

How to Return an Item

To initiate a return, please log in to your account on our website and navigate to your order history. Select the relevant order and follow the instructions to generate a returns authorization and a prepaid returns label. For hygiene reasons, certain items like face masks are non-returnable unless faulty.

Processing Your Return

Once we receive your returned item, we will inspect it and process your refund within 5-7 working days. The refund will be issued to the original payment method used for the purchase. Please note that the cost of original delivery is non-refundable, unless the return is a result of our error or a faulty item.

Faulty Items and Warranty

All our products are covered by a manufacturer’s warranty against defects in materials and workmanship. If you believe an item is faulty, please contact us via the help section on our website. We will guide you through the specific process for assessing and resolving warranty claims, which may include repair, replacement, or a refund.

Exchanges

If you wish to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order. This is the fastest way to ensure you secure the alternative product you want.

International Returns

Different return procedures and potential charges may apply for orders placed from outside the United Kingdom. Please consult the international returns section on our website for detailed guidance.

For any further questions regarding returns, warranty, or exchanges, comprehensive support articles are available on our website.

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